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TianYa 77mm ND8 Neutral Density Filter
TianYa 77mm ND8 Neutral Density Filter
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Warranty Claims and Return Policies

Return Policy:

Written approval (Return Merchandise Authorization) with Return Authorization Number (in the form of emails) must be obtained from prior to returning any merchandise for a refund. reserves the rights to accept or reject the returning of a merchandise. allows buyer to return FACTORY-SEALED AND UNOPENED MERCHANDISE, within 7 days of the DELIVERED DATE. Buyer need to inform at within 7 days of the DELIVERED DATE (as indicated in PosLaju tracking system), applying for a return. Once the return is approved, buyer need to ship the merchandise back to at his/her cost, within 7 days after obtaining the Return Merchandise Authorization. Buyer hold the SOLE RESPONSIBILITY of the LOST/DAMAGE merchandise, advise buyer to use insured courier (PosLaju, Citylink, Fedex, DHL, etc.).

All return (NOT due to faulty, damage or defective merchandise) will be subjected to restocking fee of 10% + Shipping Cost.

Refund will be processed & credited to buyer designated bank account, within 7 days after we have received the returned merchandise.

Warranty Policy:

Here at, we offer several types of warranty for goods sold at our online store:

  1. Store Warranty

  • Typically applies to the product directly imported from oversea.
  • offer 6 Month or 12 Month warranty for these imported products
  1. Money Back Guarantee

  • Buyer will be able to buy and test the product within the guarantee period (as indicated on the product description). If the product fails to meet the expected performance or functions (as described in the product description), buyer can return the product to for a full refund (minus shipping cost) within the guarantee period. No restocking fee incurred.
  1. Original Manufacturer Warranty

  • Warranty of the product covered by the original manufacturer and/or local distributor. Buyer will be provided with the official warranty card by the manufacturer in the case of faulty, damage or defective merchandise discovered within 7 days of the delivered dates, we offer ONE-TO-ONE exchange (subject to availability of stock; within 7 days of the delivered date), if :
  • The product has an actual manufacturers defect.
  • The packaging and all its original content (including any software and manuals) is complete, in good and resellable condition.
  • The product must be returned within seven (7) days of the delivered date (as indicated in PosLaju tracking system).
  • Buyer need to inform at within 7 days of the delivered dates. will bear the return shipping cost.
  • For faulty, damage or defective merchandise discovered after 7 days of the delivered dates, buyer will have to ship the product to for normal warranty claim at his/her own cost.

How to Claim for Warranty?

To claim for Replacement (ONE-TO-ONE), Refund (Return) or warranty claim, please contact us at All warranty claim products need to return to our store address in Penang. Please contact us at to make an arrangement prior to returning.

Simple Flow of Warranty Claim

Flow of Warranty Claim

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